Refund & Exchange Policy

Effective Date: July 31, 2025

Quick Summary (Please Read):

  • All sales are final.

  • No returns or refunds, except in cases of damage or verified non-delivery.

  • If your item arrives damaged, we’ll replace it at no cost.

  • If your order never arrives, we’ll verify and replace it, subject to item availability.

  • We are not responsible for packages marked as delivered.

  • International orders typically take 2–4 weeks to arrive.

  • Delays can occur due to customs, weather, or local delivery issues.

  • Check USPS International Service Alerts for known disruptions.

Full Policy

All Sales Are Final

Most items are signed, limited edition, handmade, or printed in small batches. Because of this, we do not accept returns or issue refunds for:

  • Buyer’s remorse

  • Shipping delays outside our control

  • Subjective expectations about the work

  • Duplicate or mistaken orders

This is standard policy for artist-led and collector-oriented shops. Each item is packaged with care and shipped with tracking.

If Your Order Doesn't Arrive

All orders are shipped with tracking. If your tracking shows no movement for an extended period, or your order appears to be lost:

  • First, check the tracking link and contact your local postal facility

  • If your package still hasn’t arrived, contact us within 14 days of the expected delivery window (typically 2–4 weeks for international orders)

  • If confirmed lost in transit (i.e., not marked as delivered), we will send a replacement at no additional cost, subject to item availability

If the original item is no longer in stock, we’ll offer a comparable replacement or store credit.

We are not responsible for packages marked as delivered by the carrier. If tracking confirms delivery, we cannot issue replacements or refunds.

If Your Item Arrives Damaged

If your item is damaged during shipping, we’ll make it right.

To request a replacement:

  • Contact us within 7 days of delivery

  • Include your order number and clear photos of the damage

  • The item must be unused and in original condition

If approved, we’ll send a replacement at no cost.
We reserve the right to deny claims that show signs of misuse, false reporting, or repeated abuse.

International Shipping Notes

International delivery typically takes 2–4 weeks, depending on your location, customs, and local postal conditions.

Delays can occur due to:

  • Customs inspections

  • Weather disruptions

  • Local carrier service issues

  • Global shipping conditions

You can check for active service alerts by country here:
USPS International Service Alerts

Customer Support

We respond to every valid inquiry personally and professionally.

To contact us, please include:

  • Your order number

  • A short description of the issue

  • Relevant photos (for damage claims)

Thank you for supporting independent, artist-led work. This policy exists to protect both your investment and the sustainability of our practice.